We love your feedback!
There are two kinds of feedback. One tells us everything we did right. We love that. We get to see that our efforts help you to feel happy, satisfied, and rewarded for choosing us. We also greatly respect the second type because it allows us the opportunity to make sure you feel happy and rewarded for choosing us. We energetically encourage you to contact us the instant there is an opportunity to correct, or address any issue. It is not just our duty to make sure you have a great experience with us, but it is essential to our relationship beyond the completion of your remodel and throughout your 3 year warranty. We prefer it when you're smiling. Kudzu is a rating service for consumers. We have found that many prefer Kudzu to better known sites for leaving personal reviews that are insightful for the public, and helpful to businesses.
For UP TO DATE feedback in our clients own words, Click on the HOUZZ, GuildQuality and Kudzu icons:
"When there are issues that came about during construction that were not included in the contract, nevertheless they are willing to work with the architect, designer and client to find the most cost-effective solution to solve the problem. I will recommend SEA to friends and relatives."
- A.A.G. Hillborough (complete residential remodel)
"Are you really almost two weeks ahead of schedule?! Very impressive."
- John B, Redwood City (Kitchen & Family room)
"We used SEA for a major remodel of our 1937 built home. We remodeled a kitchen, two bathrooms, a hallway and a laundry room. We received excellent service from the beginning in the design phase to follow up visits after the construction was complete. The work they did was quality and they knew what they were doing. At the end of the project the price stayed exactly within the quoted estimate and there was no extra charges for anything. Steve the owner and Rich our project manager were helpful and friendly. This was a great contractor to work with and I have recommended them to friends considering remodeling. I wouldn't put much credence in the bad reviews."
"The ONLY reason I couldn't give it 5 stars - YET- is because I haven't had the opportunity yet to work with S.E.A. for my own kitchen remodel - but that will hopefully change very soon. Can't tell you enough about the great service one of our properties received from S.E.A. Rich Alfano is terrific! We were introduced to S.E.A. by a property our company owns. This contractor was new to us and we were reluctant to work with somebody we didn't know. HOWEVER, this was probably one of the smoothest project from start to finish. Whenever we needed some additional information or a clarification on the job, Rich always addressed it immediately, The party who wanted S.E.A. to do their remodel never called us with any complaints. Rich submitted detailed paperwork and was always accessible when you called him. Rich and his staff person, Erica, are terrific to work with and although some previous reviews were less than par, I would not hesitate to hire S.E.A. for my own home. Based upon what we have experienced with S.E.A., there's nothing shady about them - good, honest contractor! Good contractors are difficult to find and when you do, you stay with them. Expect to hit some small hurdles in any major remodeling job - just know that Rich and S.E.A. will help you get through them! Would I recommend S.E.A.? ABSOLUTELY YES!"
- Debbie R, Daily City, CA (Our Lady of the Wayside, Kitchen and Rectory)
"We have had nothing but INCREDIBLE results from SEA Construction. People complain about having to go through an experience such as a remodel but SEA helped us through every step of the way to make it as painless as possible. The results are stellar!! We love our "new home" !! The design and detail are wonderful. I have recommended this company and everyone that has used them has had the same excellent results!"
"Steve Albert, the founder of S.E.A., used his own initials as the name of the firm...and it's clear he takes a very personal approach to his business. He personally visited our home several times before beginning the project. He also stands behind his firm's work: references we consulted told us stories of problems that cropped up a year or two after the project was completed, which S.E.A. corrected at no cost -- again, very unusual in this industry."
- Steven G. Mountain View, CA
"I would have no issues with using them on either a large or small project..... Having read some negative reviews of this firm on Yelp, I would say that those people either didn't have the money to do a first rate job, or they don't understand the process and the mess that occurs when you do construction. I have had SEA work on two of my projects. SEA is definitely a keeper."
- Susan Knight, San Francisco, CA (Palo Alto- Dinning room, fire place, Kitchen, entry, hall cabinets, bathroom)
"We did a major kitchen/dining room remodel with SEA Construction and they did a fantastic job! It was no easy task as we moved a load bearing wall and put three headers up into the ceiling joists. They took the care to make sure the upstairs bedroom didn't move in the process. All their subs were top notch and did high quality work. They cleaned up the job site every day and were very careful to seal off the rest of the house where we were living to make sure the dust and dirt didn't affect us. The project manager was on our side, making sure things were done right and to our satisfaction. He listened to us and helped us make decisions as the job progressed, clearly stating what our options were. He even made suggestions along the way that turned out to be very helpful. We are absolutely thrilled with the result and would recommend this construction company to anyone without reservation."
- Jim S, Santa Clara, CA
"SEA Const has done work for me twice, once in my condo in SF and also my office. Both times the work was done professionally, completely and with great workers. And the best part: they return phone calls and show up on time!!!"
- Frank B. San Mateo, CA
"We had a wonderful experience with SEA Construction. From start to finish, they stood behind their work, and even fixed some that weren't their responsibility. They were happy to work with our architect or deal directly with us, and coordinated with us so we could do some of the work ourselves. Their standards are high, and their solutions to problems were creative. They are known on the Peninsula for their top quality work. Highly recommended."
- Tamara A. San Jose, CA
"We have the best house on the street.You cannot miss it. Drive down Semeria Avenue in Belmont and you will KNOW the best house on the street and it was designed and built by SEA Construction.Outstanding service, outstanding design, good value.I cannot say enough."
- Ginny H, Belmont, CA
"We were introduced to S.E.A. construction through a friend who was also in the process of a re-model. Our long-time plan of a new upstairs (including a spacious master suite) became a dream come true once we met Steve Albert and his design team! Their ideas were creative and eliminated all the "problems" of our old construction. The work was always completed in a timely matter, the job site was always safe and clean. We were pleased with the proposal which was thorough with no 'hidden" costs. Projects always seem to bring unforeseen expenses; however these were minimal and were explained with detail. We would (and have!) recommend S.E.A. Construction to friends and neighbours. I look forward to the day when we have the chance to work with them again!"
- Susan and Roger O. Burlingame, (90% of this home was remodeled)
A Cautionary Note About Yelp Reviewers:
There is nothing more important to S.E.A. than how we perform for you. Therefore, authentic and thoughtful feedback from real clients who have contracted with us as their builder is the most relevant to homeowners considering our company for their special project, and useful to us for improving our service.
To that end, we advocate for independent review & survey companies like GuildQuality, Diamond, Kudzu, or Power Reviews, who authenticate both the reviewer and the companies reviewed so that legitimate clients provide real feedback. The motivation for the companies is to understand how to constantly improve their performance. But these third-party survey companies provide the added benefit to the consumer by safeguarding you from false or misleading reviews by industry competitors, reputation vandalism, and generally unverifiable feedback sources.
A cautionary word about advertising sites that provide reviewing platforms: In general, so-called review sites are in fact advertising agencies. They do not monitor the reviews on their site and take no responsibility for authenticating reviewers. That is left to algorithms which are set up to take the place of thoughtful monitoring. Therefore, reviewers both authentic and are not accountable and are not actively held to these sites suggested code of conduct.